FAQ

Why isn’t the pushpin reaction saving anything?

A few usual causes, in order of likelihood:

1. The channel isn’t opted in. An admin needs to run /optin there first.
2. You reacted to your own message. Members can’t flag their own messages (admins with Manage Server can).
3. The message has no usable content - a plain text message always works; an image or file with no caption still works (it’s stored as a filename placeholder); a message with genuinely nothing in it does not.
4. You’ve hit the per-person flag rate limit (default: 10 flags per 10 minutes per server) and need to wait for the window to roll forward.

See Saving to the Wiki for the full rule set.

Why does /import pins say it imported 0?

Check that the pins have actual text content, and that the channel is opted in. Pins from bots are skipped on purpose. Also check the channel type - /import pins only scans regular text channels, not forum channels (forum posts pin per-thread, not on the forum channel itself).

/import history found fewer messages than I expected

By default it wants at least 2 reactions on the same emoji (pushpin or star) per message. On smaller servers run it as /import history min_reactions:1. It also only scans the most recent 500 messages per channel by default. Raise depth up to 2000. Like /import pins, it only scans text channels, not forum channels.

Can I use /solve outside a thread?

Yes. If the answer was posted as a Discord reply to the question, /solve answer_link:<link> figures the question out on its own. Otherwise pass question_link: too. Full detail in Questions and Answers.

Who can mark something as solved?

The person who asked the question, or anyone with Manage Messages in that channel, or anyone with Manage Threads or Manage Server in the server.

Does the bot read all our messages?

It only stores what your community explicitly flags, in channels you opted in. See Privacy for the full picture, including exactly how deletion works and what’s stored field by field.

Someone left the server. What happens to their saved messages?

Nothing automatically, since the community chose to save them. The person can run /forgetme before leaving, or an admin can remove specific entries with /wiki delete, or purge a whole channel’s captures with /optout purge:True.

What’s the digest and where does it post?

A weekly summary of what was saved and solved, posted in whatever channel you ran /digest action:setup in, at the day, hour, and timezone you chose. /digest action:now posts one on demand (once per hour). See Weekly Digest.

Can I get our wiki out of MemoryCord?

Yes, any time: /export gives an admin the whole thing (or one channel’s worth) as a clean Markdown file, capped at 500 rows per section. It’s your community’s knowledge - use it for onboarding docs, feed it to an AI assistant, or just keep a copy. See Importing and Exporting.

The slash commands don’t show up

Freshly added bots can take a few minutes (rarely up to an hour) for Discord to sync commands. A client restart (Ctrl+R, or fully quitting and reopening on mobile) usually hurries it along. Make sure the bot was invited with the applications.commands scope, which the official invite link includes.

I’m the server owner - do I still need Manage Server for admin commands?

Yes in principle, but it’s never actually a problem: Discord automatically grants the server owner every permission, including Manage Server, regardless of roles. So the owner can always run /optin, /digest, /import, /export, and /forgetserver without any extra setup. Anyone else - co-admins, moderators - needs Manage Server explicitly granted through a role for those same commands to work for them.

What happens if I hit a rate limit or cooldown?

Depends on the action. Slash commands with a cooldown (/ask, /wiki search, /wiki save, /solve, /help, /export, /import pins, /import history, /digest action:now) reply with an ephemeral message telling you to try again, sometimes with a countdown in seconds. The pushpin reaction is different: since a reaction can’t carry a reply, hitting the per-person flag rate limit just means the reaction does nothing - no error, no confirmation, it’s silently ignored until the window rolls forward.

Does /solve or the pushpin work in forum channels?

Yes, for the live capture paths. A forum post is a thread under the hood, so the pushpin reaction, /wiki save, and /solve all work inside forum posts exactly as they do in any other thread, as long as the parent forum channel is opted in. The one place forum channels are excluded is bulk import: /import pins and /import history only scan regular text channels, not forum channels, because forum posts pin and hold history per-thread rather than per-channel.

Does MemoryCord work in DMs?

No. MemoryCord is guild-only - every command requires a server, and the pushpin listener ignores reactions that don’t have a server attached. There’s no direct-message mode and no plan to add one, since the whole point of the bot is shared community memory.

What’s with the bot’s changing status?

MemoryCord’s Discord status rotates every minute between a few things: how many servers it’s currently in, a reminder that it’s watching for pushpin reactions, and a nudge that /ask searches the wiki. It’s just an at-a-glance status, not something you need to act on.

Where is data hosted, and is it ever sold or shared?

On infrastructure operated by the MemoryCord team. Your data is never sold or shared with anyone. See Privacy for the full detail on what’s stored and how to remove it.

How do I report a bug?

Join the support server: https://discord.gg/mZjHb5Hmt9, or email contact@casualstack.dev. Include what you ran, what you expected, and what actually happened - a message link or screenshot helps a lot.

Something else is broken

Join the support server: https://discord.gg/mZjHb5Hmt9 or email contact@casualstack.dev.